Unit 8, Mohsin Compound

26th Street, Al Quoz Industrial 4, Dubai, UAE

+971 800 0320573

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Managed IT Services

We provide a wide range of Managed IT Services for businesses located across all Dubai, UAE. Many businesses choose to switch their IT to us to reap our high customer service levels and in January 2020 Emirates IT is awarded the Platinum Trusted Service Award direct from Feefo in light of 3 years’ worth of consistently high customer reviews.

Emirates IT are one of the 200 managed Microsoft Gold Partners and renowned as of the largest Managed Service Providers in UAE. Our Managed IT Services include IT Support, IT Consultancy, Data Backup, Network Support and specialist Modern Workplace knowledge across the Microsoft product stack which includes Office 365, Dynamics 365, Azure, to Sophos and Meraki Firewalls. 

Our large UAE Service Desk is proud to provide 1 min call response times, meaning you can speak direct to an Engineer within one minute. This sets us apart from other Managed Service Providers in UAE and saves our customers having to wait a long time to get your IT issues resolved.

What’s the difference between managed services and outsourcing?

Managed Service Providers are also often called Outsourced IT Companies. There are a lot of similarities between the two but the main difference is that a Managed Service Provider manages services for clients via a Service Level Agreement contract. Some Outsourced IT Companies in UAE provide ad hoc services without contracts. 

If your internal IT team had to manage and support all your business IT demands such as: supporting your internal IT team, managing Business Applications, Disaster Recovery and Backup, Business Continuity, Cloud storage, software updates and system integrations, a specialist team would need to be recruited. 

By outsourcing your Managed IT Services to a Managed Service Provider such as Infinity Group, you can bridge the gap between the capacity of an internal IT Department, and the increasing demand for Digital Transformation using specialist business technologies. Our blog on how to choosing a Managed Service Provider looks at some questions you should be asking a potential provider. 

What does a Managed Service Provider do?

A Managed Service Provider (MSP), such as Emirate IT is a company that manages the majority of  information technology services for their clients, this includes IT Infrastructure, end user systems alongside software applications and security.  These services are managed on a proactive basis and under a subscription model in line with agreed SLAs. 

Why do you need Managed IT Services?

Managed IT Service Providers provide you with an abundance of expertise via their Service Desk. Infinity Group have a 24 hour UAE based Service Desk to ensure quick response times. Working alongside your in-house IT Team or acting as a fully outsourced IT Department, we can provide a multitude of services including remote monitoring and management, Cloud Solutions, Backup & DR, IT Consultancy, IT Infrastructure Consultancy and IT Security 

 

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